FAQ - Tara&Co

FAQ

We get a lot of questions about our bags. Here are the answers to some of the more common inquiries.

Contact Us
info@taraand.co
For Press
press@taraand.co
Thanks for purchasing! It takes us 1-3 business days to fulfill your order. After that, you can choose the shipping speed you prefer. Within the US, we offer UPS Ground (4-7 business days), UPS 2-day (2-3 Business Days), UPS Overnight (1-2 Business Days), USPS Priority Shipping (1-3 business days), and USPS Priority Shipping Express (1-2 business days).
Shipping costs vary depending on the package you buy, your location, and the speed of shipment.
We currently only ship to the US and Canada. Shipments to Canada are subject to import tax, which is paid by the customer. Please check with your local government for exact rates.
The Tracy is a 2-in-1 bag and the pieces must be purchased together. However, you can buy a separate colored clutch that you can use standalone or with your bag.
For our Indiegogo backers, we offered an initial discount for backing early, so we will only accept returns in case of manufacturing defects as stated on the Indiegogo page.

For those that purchased through the www.taraand.co site on or after 11/9/17, we allow returns within up to 10 business days on unused, undamaged products in their original packaging. Returned products must not show any sign of use, wear and tear, marks/scratches, alternations or any kind of damage, and be in their original packaging. We reserve the right to refuse returns if there is damage of any kind. Customer is responsible for return shipping and initial shipping will not be refunded.

International returns can be accepted as long as they comply with the stipulations above. International shipping for returns is at the purchasers' expense.

If you meet the eligibility for a return, you can request a return at info@taraand.co.
The name “Tara” is inspired and named after “Green Tara” the Buddhist mother goddess, who represents action, great strength, and the virtues of success in work and achievements. We felt like this represented the women we were designing for.
We name products after women who inspire us. Our first bag is named The Tracy after Tracy Chou — former Pinterest and Quora engineer and entrepreneur — for her work in diversity and supporting women in tech. Her blog post spurred 250 tech companies to release their otherwise-well-guarded diversity numbers so we could have a real conversation about diversity.
There were two main problems we were trying to address with this bag:
1) The ability to evenly distribute weight when you need it (a backpack), but to look professional when you want to (a shoulder bag).
2) Stopping "bags within bags." Too often we see women carry a smaller bag within a larger work bag because one bag doesn't suit their needs. With the Tracy, you have a 2-in-1 bag, so you never need to again.
You can read about us right here on our web site, or learn more about our journey on our Indiegogo page at www.igg.me/at/tara.
Don't just take our word about the versatility and design behind the Tracy, take a look at some of the press about us! We've been featured in the publications below:
The bags are made out of genuine soft leather.
Currently, the Tracy is our first piece marrying the idea of fashion and function. We plan to produce more accessories in the future that are both sleek and elegant, and practical and useful.
The Tracy is made to carry up to a 13” laptop. In the future, we'll have bags of varying sizes.
Tote: Height: 14”, Width: 11”, Depth: 4”
Clutch: Height: 6.5”, Width: 11”, Removable Strap Length: 20”
Genuine Soft Leather.
Total Weight: 3.5 lbs.
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